سياسة الاسترجاع

REFUND, CANCELLATION & RETURN POLICY

Last Updated: September 2026

At woiox (www.woiox.com), we maintain strict transaction standards across physical goods, digital assets, booking reservations, and third-party gifting purchases. By completing a transaction on our platform, you explicitly acknowledge, agree to, and accept the terms and conditions outlined below.

1. FINAL SALE & NON-REFUNDABLE ASSETS
The following categories are strictly non-refundable, non-exchangeable, and non-cancellable once the transaction is authorized:
- Digital Products & Intangibles: Downloadable files, software licenses, serial numbers, vouchers, gift cards, subscription tokens, and digital access credentials are FINAL SALE. Once an electronic code, license, or download link has been generated, transmitted, or delivered via email or user dashboard, it is deemed fully consumed and irreversible. No exceptions, partial refunds, or cancellations are permitted under any circumstances.
- Bookings, Appointments & Scheduled Reservations: All reservations, time-allocated service slots, and scheduled bookings require immediate capacity and resource allocation. All bookings are strictly non-refundable. Cancellations or no-shows waive 100% of the booking fee. Rescheduling requests must be formally submitted in writing at least 72 hours prior to the reserved time slot and remain subject to operational availability and merchant discretion.
- Third-Party & Gifting Purchases: Purchases made on behalf of third parties, gifts, or transferred recipient items are treated as final. We hold no liability for recipient dissatisfaction, incorrect recipient credentials entered by the buyer, or third-party misuse. Refunds or disputes initiated on gifted or third-party purchases will be contested using transaction proof and delivery logs.

2. PHYSICAL MERCHANDISE RETURN TERMS
Physical product returns are subject to rigorous qualification criteria:
- Eligibility Window: Return authorization requests must be submitted within 7 calendar days from the tracked delivery timestamp. Any request submitted past 7 days will be rejected automatically.
- Condition Requirements: To qualify for return consideration, items must be unopened, unaltered, in their original factory-sealed condition, with all original tags, labels, packaging, manuals, and accessories intact.
- Restocking & Processing Fee: All approved physical returns incur a mandatory 20% restocking and administrative fee deducted directly from any issued credit or refund.
- Shipping Responsibilities: The customer is entirely responsible for prepaid, tracked, and insured return shipping. woiox does not provide prepaid return labels. Risk of loss during return transit rests solely with the customer.

3. MANDATORY RETURN MERCHANDISE AUTHORIZATION (RMA)
No return will be received, processed, or credited without an official Return Merchandise Authorization (RMA) issued by our management team. 
- Packages returned without an active, verified RMA number clearly displayed on the exterior packaging will be rejected at the warehouse door and discarded without liability or reimbursement.
- To request an RMA, contact support@woiox.com with your original Order ID, invoice proof, photographic evidence of sealed factory packaging, and a formal explanation.

4. INSPECTION & SETTLEMENT
Upon authorized receipt at our processing facility:
- Returned physical goods undergo a comprehensive technical inspection within 7 to 10 business days.
- If inspection reveals any indication of handling, unsealed packaging, missing components, or wear, the claim will be denied, and items will be returned to the customer at their sole expense.
- Approved refunds will be executed strictly to the original payment instrument within 10 to 14 business days, net of initial shipping fees, payment gateway processing deductions, and restocking surcharges.

5. FRAUD PREVENTION & CHARGEBACK NOTIFICATION
We actively deploy behavioral fraud screening, IP verification, address validation (AVS), and cryptographic delivery timestamp logging. Submitting an unmerited chargeback, unauthorized claim, or fraudulent dispute with your issuing bank or card provider constitutes a material breach of this agreement. woiox reserves the legal right to submit comprehensive delivery proofs, IP logs, signed transit confirmations, and customer correspondence to Stripe, credit card networks, and arbitration entities to contest and overturn illegitimate claims.