الشحن

SHIPPING & FULFILLMENT POLICY

Last Updated: September 2026

1. ORDER PROCESSING & DISPATCH
- Standard Orders: Physical items are processed within 1 to 3 business days following verified payment clearance. Processing timelines exclude weekends, national holidays, and carrier cut-off intervals.
- Digital Orders & Codes: Delivered electronically to the verified email address entered during checkout. Dispatch logs with server timestamps serve as definitive legal proof of fulfillment.
- Third-Party Shipments / Gifting: When shipping to a third party or alternate address, fulfillment is complete upon carrier confirmation of delivery to the specified recipient address. The purchaser assumes total responsibility for the correctness and security of recipient destination data.

2. CARRIER DELAYS & FORCE MAJEURE
woiox partners with reputable international and domestic logistics carriers. Stated transit timelines are estimates and do not constitute guaranteed arrival dates. woiox bears no financial liability for carrier-induced delays, customs examinations, severe weather conditions, port congestion, or regional logistical disruptions.

3. CUSTOMS, DUTIES, IMPORT TARIFFS & TAXES
International consignments may be subject to import duties, local value-added taxes (VAT), brokerage surcharges, and customs clearance tariffs levied by the destination jurisdiction. All such fees are the exclusive liability of the customer or recipient. Refusal to pay customs charges resulting in cargo return or abandonment forfeits all claims to product refunds or shipping reimbursements.

4. UNDELIVERABLE, REFUSED, OR INCORRECT ADDRESSES
Customers are legally obligated to supply accurate and complete delivery addresses at the point of sale. If a shipment is returned, abandoned, or deemed undeliverable due to incorrect address parameters, recipient unavailability, or refusal to accept delivery:
- All outbound and return shipping costs, plus administrative carrier recovery fees, will be charged to the customer.
- If the item is returned in resalable condition, any potential credit will be net of all transit costs and the 20% restocking fee.

5. CLAIMS FOR TRANSIT DAMAGE OR SHORTAGES
Any damage sustained in physical transit must be reported to support@woiox.com within 48 hours of carrier-confirmed delivery. The report must contain high-resolution photographic evidence of the external courier packaging, shipping label, internal packing materials, and the damaged item itself. Failure to report within 48 hours constitutes formal acceptance of the goods as delivered in full and satisfactory condition.